Frequently asked questions to help you buy a voucher, a gift box or an item - LE PELICAN
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home to give to your loved one, at our establishment LE PELICAN.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for stays or gastronomic experiences at Hôtel Le Pélican, located on the shores of Lake Annecy. Take advantage of our official store to choose and customize your LE PELICAN gift box.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when ordering in our official LE PELICAN store.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The box is sent immediately in digital format, and a gift pouch version can be delivered to your home. Take advantage of this offer directly from our establishment LE PELICAN.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the lucky recipient, either in digital format or as a gift pouch, depending on your choice. Take advantage of this opportunity to offer unforgettable moments to your loved ones at our establishment LE PELICAN.
How do I create a group fund and invite people?
To create a group gift and invite people to contribute to the purchase of a gift box, select the dedicated option during your online order. You can then share the group gift link via email or on social media to allow your loved ones to participate. The beneficiary can then book their stay or gastronomic experience at the LE PELICAN hotel.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift sets offered at Hôtel Le Pélican. You can select the amount that fits your budget from the available options, to offer a unique experience in Annecy.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience with LE PELICAN.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our official LE PELICAN store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for unforgettable moments at Hôtel Le Pélican.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our LE PELICAN website.
How do I purchase or give a gift box?
To offer a gift box from Hôtel Le Pélican, select your gift box, add it to the cart, and customize it with a message before finalizing your order. You can choose between an immediate digital delivery or a gift pouch version at home, with secure payment directly to the establishment LE PELICAN.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a custom amount, allowing the recipient to freely choose the experience they wish to have at the LE PELICAN hotel.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At LE PELICAN, you enjoy a personalized and secure experience to offer a stay or a gastronomic experience in Annecy.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours. Enjoy your experience at Hôtel Le Pelican to the fullest.
Is the gift box customer service reachable by phone?
The customer service of the establishment LE PELICAN is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also write to us by email or through our online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment LE PELICAN.
Is there an online chat available for questions about gift boxes?
The online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment LE PELICAN.
Is there a dedicated customer service for gift boxes?
The customer service of Hôtel Le Pélican is at your disposal for any questions regarding your gift box. You can obtain information and personalized advice by phone, email, or through our online form. Enjoy your experience at Hôtel Le Pélican to the fullest.
Is there a dedicated FAQ for gift boxes?
Here you will find the answers to your questions about using your gift box for a gastronomic experience or a stay at Hotel Le Pelican. You will discover practical information about booking, validity, and the benefits of your LE PELICAN gift box.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by the establishment LE PELICAN.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has the same services as other customers of our establishment LE PELICAN, according to the reservation conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the information booklet that comes with it. You will find the details of your experience at Hôtel Le Pelican, on the shores of Lake Annecy.
Is parking included in my gift box?
Parking is not included in the Hotel Le Pelican gift boxes. Please check the conditions of your box to confirm.
Is breakfast included in my gift box?
Breakfast is included in some gift boxes, such as the 'Le P'tit Dodo' box for an overnight stay with breakfast by Lake Annecy. Check the conditions of your gift box to confirm the services included in your stay at the LE PELICAN hotel.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Hôtel Le Pélican receives special attention, with services tailored to the chosen gift box, such as a stay with breakfast or a gastronomic experience. The terms are specified upon reservation at our establishment LE PELICAN.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to start your experience by Lake Annecy, at our establishment LE PELICAN.
Should we bring towels to the Spa?
Towels are provided by the establishment LE PELICAN for your comfort.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your wishes. Our stay and gastronomic boxes are designed to offer a unique experience in Annecy, at our establishment LE PELICAN.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. LE PELICAN's gift boxes are customizable and offer unique experiences in Annecy, whether for stays or gastronomic experiences.
Do you offer preferential rates for bulk purchases?
We offer volume discounts for large quantity purchases, with a customized quote based on the volume ordered at LE PELICAN.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for employee committees, with preferential rates and customization options for stays or gastronomic experiences at Hôtel Le Pelican.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on a gift box is possible by providing the order number and the new details. The terms and conditions of LE PELICAN apply.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review in just a few clicks. Your feedback is valuable to our establishment LE PELICAN.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information directly on our website. The opening hours and contact details of Le Pelican hotel are available online for additional assistance.
Is there a dress code for the gift box?
To fully enjoy your experience at LE PELICAN, smart attire is recommended, especially for dinner at the restaurant or at the Lounge Bar. The establishment combines elegance and relaxation, with spaces like the outdoor pool or the pétanque court, where a casual but appropriate outfit is appreciated.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered. For a moment of relaxation at Hotel Le Pelican.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, it is necessary to book in advance. The beneficiary can choose their stay or gastronomic experience dates directly at the LE PELICAN establishment.
How can one access the hotel from the airport?
To access the hotel LE PELICAN from the airport, you can use public transportation or a taxi service. The establishment is ideally located at the entrance of Annecy's old town and on the shores of Lake Annecy, making it easily accessible from various points in the region.
Is the establishment accessible to people with reduced mobility?
The LE PELICAN hotel, located on the shores of Lake Annecy, is accessible to people with reduced mobility. The establishment offers adapted rooms and suites to ensure the comfort of all guests. Enjoy your stay at our LE PELICAN establishment.
Are pets allowed in the establishment?
Les animaux sont acceptés au sein de notre établissement, sous réserve d'un supplément de 20 euros. LE PELICAN.
Where can I find the menus?
The menus for the Ô Bon Bec restaurant are available on the LE PELICAN establishment's website. You can view them directly online to discover the gastronomic options offered.
What are the hours of operation?
The Ô Bon Bec restaurant at the LE PELICAN hotel is open every day, and the live DJ sets take place from Thursday to Friday.
Is there parking available near the establishment?
The establishment LE PELICAN does not have a private parking lot, but parking spaces are available in the immediate vicinity.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from LE PELICAN hotel are available in digital version or as a gift pouch delivered to your home. The gift box is sent immediately by email after purchase, and the gift pouch is shipped within 48 hours.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose immediate delivery in digital format or receive a gift pouch version at your home, with LE PELICAN.
In addition to gift boxes, is it possible to order or have items delivered?
Our official store only offers gift boxes for stays or gastronomic experiences at Hôtel Le Pélican. You cannot order or have other items delivered. For a stay or gastronomic experience in Annecy, discover our LE PELICAN gift boxes.
Is the gift box available in physical format?
Yes, the Le Pelican Hotel gift boxes are available in physical format. You can also opt for a digital version if you prefer, with immediate sending. The lucky recipient can then book their dates directly with the LE PELICAN establishment.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant pouch, ready to give. You can choose between an immediate digital delivery or a physical version delivered to your home, for a careful purchasing and receiving experience at LE PELICAN.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient will then be able to book their stay or gastronomic experience dates at Hôtel Le Pelican.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is sent in digital format immediately, and a gift envelope version is sent to your home. Shipping costs are included at our establishment LE PELICAN.
Do you deliver gift boxes internationally?
The gift boxes from Hôtel Le Pélican can be delivered internationally. Shipping costs and times vary depending on the destination, with an option for immediate digital delivery or a gift pouch version at home. You pay the best rate directly to the establishment LE PELICAN.
What are the delivery times for gift boxes by mail?
LE PELICAN gift boxes are sent within 24 hours in digital version and within 48 hours in gift pouch version to your home.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery is immediate in digital format, with a gift envelope version sent to your home. Take advantage of this option to offer an unforgettable experience at Hôtel Le Pelican.
Is express delivery available?
Express delivery is available for the gift boxes from our establishment LE PELICAN. You can choose to send your gift box immediately in digital format or opt for a gift pouch version to your home.
How can I track my order?
To track your gift box order, log in to your account on our website. You will find all the necessary information about your purchase, directly from our establishment LE PELICAN.
Can I receive my gift box by email or mail?
You can receive your gift box by e-mail or by post according to your preference. The box is sent immediately in digital format, and a gift pack version can be delivered to your home. Take advantage of this offer directly from our official LE PELICAN store.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version and 3 to 5 business days for the gift box version to your home, depending on your location. Your gift box is sent directly from our official store of the establishment LE PELICAN.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Hôtel Le Pélican. You will thus be able to enjoy our establishment LE PELICAN on another date.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions specified at the time of purchase. At LE PELICAN, we invite you to check these conditions to fully enjoy your experience in Annecy.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can enjoy your gift box for an overnight stay with breakfast, a gourmet dinner, or a wellness experience, according to your preferences, at our establishment LE PELICAN.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. These conditions apply to our establishment LE PELICAN.
Can I modify my reservation made with a gift box?
The modification of your reservation depends on the conditions of your gift box. You can book your dates at the establishment LE PELICAN to enjoy your stay or gastronomic experience in Annecy.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking at our establishment LE PELICAN.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the establishment's conditions. You can book your dates directly with Le Pélican hotel.
Can I convert my gift box into a gift card?
LE PELICAN gift boxes cannot be converted into gift checks. You can use them to book an overnight stay or a gastronomic experience at our establishment, located on the shores of Lake Annecy.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, Hotel Le Pelican offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. Discover our online offers to find the ideal gift box from LE PELICAN.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You will find options for stays or gastronomic experiences in Annecy, perfect for unforgettable moments. Explore our selection of gift boxes to find the ideal offer at our establishment LE PELICAN.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LE PELICAN are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and customization according to your wishes, with immediate digital delivery or a gift pouch version at home.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are the same as those offered by the establishment LE PELICAN. You will thus enjoy an authentic experience, whether for a stay or a gastronomic experience in Annecy.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. The gift boxes from the hotel-restaurant LE PELICAN offer great flexibility to customize your experience, whether for a stay or a gastronomic experience in Annecy.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. The terms are specified during purchase on our official LE PELICAN website.
Is online payment secure?
The online payment for your gift box is secure to protect your banking data. You benefit from the best rate by purchasing directly from our establishment LE PELICAN.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment LE PELICAN.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Hôtel Le Pelican. Each box allows you to enjoy an overnight stay or a meal at our establishment, located on the shores of Lake Annecy. Discover our exclusive creations, designed to make you live unforgettable moments at LE PELICAN.
Is it possible to pay in installments?
The payment in installments is not offered for the gift boxes of our establishment LE PELICAN.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate digital delivery and a gift box version at your home for a smooth and secure shopping experience, directly from our official LE PELICAN store.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes in our establishment LE PELICAN.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our official store are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LE PELICAN.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our LE PELICAN website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and immediate, directly to the establishment LE PELICAN.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LE PELICAN. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to LE PELICAN establishment.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set. Check its validity and usage in the general terms and conditions of our establishment LE PELICAN.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you immediately receive your gift box in digital format, with the option to receive a gift pouch version at your home. Enjoy this unique experience at our establishment LE PELICAN.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at Hôtel Le Pélican. Please check the payment terms on the product sheet of our establishment LE PELICAN.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the gift box you will give, for a unique and thoughtful touch, at our establishment LE PELICAN.
Can we add options to your gift box offers?
The gift boxes from Hôtel Le Pelican can be customized to your liking, with various options for each offer. You can choose between stays, gastronomic experiences, or gift certificates with a free amount, tailored to your needs. Enjoy the flexibility and luxury of our establishment LE PELICAN.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift box during your online order. The box will be sent by mail for careful delivery to the address of your choice, at our establishment LE PELICAN.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or wedding. The gift boxes from Hôtel Le Pelican offer customization options to make your gift unique. Take advantage of this special attention to offer an unforgettable experience to your loved ones at our establishment LE PELICAN.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds depend on the conditions of LE PELICAN establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The digital gift box remains accessible at all times. Enjoy the unique experience of our establishment LE PELICAN.
Can partially used gift boxes be refunded?
Partially used LE PELICAN gift boxes are non-refundable. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The LE PELICAN gift boxes offer flexibility to choose and customize your gift as you wish.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from Hôtel Le Pélican are non-exchangeable and non-refundable, as they correspond to service provisions. Therefore, the right of withdrawal does not apply to their purchase, in accordance with the general terms and conditions of sale of the establishment LE PELICAN.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the conditions specified at the time of purchase. At LE PELICAN, we invite you to check the cancellation terms to proceed if necessary.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo will be necessary to process your request quickly according to the conditions of the establishment LE PELICAN.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase made. You can consult the general terms and conditions of the gift box on its description page in our establishment LE PELICAN.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We advise you to check the establishment's conditions to know any possible extension options. Le Pélican.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the LE PELICAN establishment.
How can I redeem the cashback?
To use your gift box, book directly with the establishment LE PELICAN by following the instructions indicated on your voucher.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at our establishment LE PELICAN depend on the general terms of sale. They are specified at the time of purchase and vary according to the type of box chosen.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for Hôtel Le Pélican are neither exchangeable nor refundable. This policy applies to all our gift boxes, whether they are dedicated to stays or gastronomic experiences, to ensure the best direct offer for our customers. At LE PELICAN, we are committed to providing quality services, such as our nights with breakfast or our free-amount gift vouchers.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your reservation at Hôtel Le Pelican.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of LE PELICAN. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your LE PELICAN gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at our establishment LE PELICAN.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our establishment LE PELICAN.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Le Pélican may be subject to specific conditions on public holidays. To fully enjoy your experience, we recommend checking availability directly with our establishment LE PELICAN.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment LE PELICAN.
Can I book online with my gift voucher?
Booking with a gift box is done directly at the LE PELICAN establishment, by choosing the available dates.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box. You can book your stay or gastronomic experience directly with the establishment LE PELICAN.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LE PELICAN.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available for a gastronomic experience or a stay at the LE PELICAN hotel.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as an overnight stay with breakfast or a gourmet dinner. Any additional supplements or options, such as drinks or additional services, are at your own expense. The gift box is valid for a reservation at our establishment LE PELICAN.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. This gift box is valid for a gastronomic experience or a stay at Hotel Le Pélican, on the shores of Lake Annecy.
Can my gift box be used all at once?
Your gift box can be used in one go to enjoy a gastronomic experience or a stay at Le Pelican Hotel. You can book your dates directly with the LE PELICAN establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for stays or gastronomic experiences at Hôtel Le Pélican. You can enjoy our rooms with a view of Lake Annecy or the Basilica of the Visitation, as well as our restaurant Ô Bon Bec, in our establishment LE PELICAN.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience or a stay at Hôtel Le Pélican, located on the shores of Lake Annecy. You can choose from our different offers, such as an overnight stay with breakfast or a gastronomic evening, to fully enjoy our establishment LE PELICAN.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Upgrade options may vary, particularly depending on the period of your stay. You will be able to enjoy the unique experience offered by our hotel LE PELICAN.
Can someone else use my gift box?
The gift box you have received is personalized and reserved for your exclusive use. You will be able to enjoy a unique experience by the Annecy lake in our establishment LE PELICAN.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be required when using your gift box depending on availability and the chosen services. The terms are specified during booking at our establishment LE PELICAN.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the LE PELICAN hotel, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets at the Le Pelican hotel depends on the reservation conditions. We invite you to check these details when booking your stay or gastronomic experience.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The reservation conditions are specific to each gift box, and you will be able to enjoy your experience at the hotel LE PELICAN.
Do I need to create a customer account to purchase a gift box?
You do not need to create a customer account to purchase a gift box. The order can be placed as a guest, directly with our establishment LE PELICAN.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability at our establishment LE PELICAN.
What are the check-in and check-out times?
The check-in and check-out times at the hotel LE PELICAN are set from 3 PM for check-in and until 12 PM for check-out. These hours allow you to fully enjoy your stay by Lake Annecy.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box. For example, the 'LOVERS' box includes an overnight stay with champagne, while the 'TEA TIME' box offers an afternoon snack with friends. You will find the specific details on the LE PELICAN gift box.
What is the difference between a gift box and a free amount voucher?
A gift box offers you a choice among predefined experiences such as an overnight stay or a meal, while an open amount voucher allows you to pay for a service up to the amount of your choice. Take advantage of these options for a stay or a gastronomic experience at Hôtel Le Pélican.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. We advise you to read them carefully before making your purchase, to fully enjoy your experience at Hôtel Le Pelican.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. Specific conditions are detailed at the time of purchase, at our establishment LE PELICAN.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the recipient can enjoy a unique experience at Hôtel Le Pélican.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At LE PELICAN, we invite you to check the specific conditions when purchasing your gift box.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment LE PELICAN.
What is the validity period of a gift box?
The gift boxes from Hôtel Le Pélican are valid for a period of one year from the date of purchase. This validity allows the beneficiary to fully enjoy their stay or gastronomic experience in Annecy, at our establishment LE PELICAN.
Are children allowed?
Children are welcome at the LE PELICAN hotel, which offers family-friendly amenities for a stay by Lake Annecy.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the establishment LE PELICAN.
Is the spa access private?
Access to the spa is not mentioned as private in the services offered by LE PELICAN.
What types of gift boxes do you offer?
We offer gift boxes for stays, romantic nights with champagne, gourmet breaks like snacks or aperitifs, as well as gastronomic experiences at Hôtel Le Pélican. These gift boxes are available for stays from October to March, but also throughout the year. Enjoy these privileged moments by the side of Lake Annecy, at our establishment LE PELICAN.